Electric Fireplace Repair
Heater, blower, remote, and flame-effect repair.
Learn moreFailing or contaminated pilot assemblies replaced as a complete unit — orifice, hood, thermocouple, thermopile, igniter wire. Common 8-year maintenance item.
Prices shown are starting estimates and may change with the condition, access, and scope we find on site. Only a written quote from an on-site visit is a price we commit to.
Your fireplace has a working ignition system that's stopped proving — and this service replaces the one part that failed, on the system that's already there. The signature complaint is unmistakable: you press and hold the control knob, the pilot lights, and the instant you let go the flame goes out. That's not a mystery; it's a measurement. Prime Chimney Experts diagnoses it by metering the proving circuit and replaces the failed component to bring your existing ignition back, and the standard we hold in one metro is the standard we hold in all of them.
The physics behind the dropout is specific. A standing pilot's thermocouple has to heat to where it generates enough millivolts to hold the gas valve's safety magnet open — a healthy one reads roughly 25–30 mV open-circuit. When it weakens with age, soot, or a slightly mis-aimed flame, it still lights but no longer makes enough millivolt to hold the magnet, so the valve closes the second you stop manually overriding it by holding the knob. We put a meter on it and read the number rather than guess: a low reading confirms the thermocouple (or thermopile, on a millivolt system) is the part to swap, not the valve.
How this differs from pilot-light-installation: that service builds an ignition system where none works — it chooses the architecture and wires the interlock from scratch. This service keeps your existing architecture and renews a specific worn part within it. You're not redesigning how the fireplace lights; you're replacing the thermocouple, thermopile, igniter, or pilot hood that aged out of the system you already have. Installation builds; replacement renews. If you had working ignition and a part died, this is the page.
It also differs from gas-valve work in which side of the interlock is at fault, and that distinction is the whole diagnosis. A dropping pilot can mean a weak thermocouple (this service) or, less often, a failing valve magnet that won't hold even on a healthy millivolt signal (valve service). We don't assume — we meter the thermocouple output and check the valve's hold so we replace the cheap proving part when that's the cause, instead of selling a valve. We also confirm the dropout isn't really a clogged pilot orifice or a draft pulling the flame off the sensor tip, because a new thermocouple won't fix either of those.
Replacement is a clean, same-day part-swap when the assembly is the cause. We source the correct thermocouple/thermopile, igniter, or full pilot hood for your appliance valve so the proving circuit functions as listed, mount it so the pilot flame fully envelops the sensor tip, and re-aim the flame for a strong, steady envelope. Then we leak-test the connection by manometer and bubble soap, re-read the millivolt output to confirm it's back in range, and run an ambient CO check before we hand the unit back.
We finish by lighting it several times and releasing the knob each time, because the only proof that matters for this fault is that the pilot now holds on its own. Premium service here is the right diagnosis — a metered reading, not a parts guess — followed by the correct component and a pilot that stays lit when you let go.
At Prime Chimney Experts, a pilot assembly replacement is never guesswork. We scope every job from a graded, photographed inspection first — the NFPA 211 level the evidence calls for — so the work is matched to what your flue and masonry actually need, with the report to prove it. The documented inspection is the record the pilot assembly replacement is built on.
Chimney inspectionA pilot assembly replacement isn't a matter of opinion — it's held to published national standards. Prime Chimney builds every job to the named codes below and documents it, so the work is provably right for an inspector, an insurer, or a future buyer. These are the universal standards; your city's permit and inspection requirements are confirmed with the local authority before we pull the job.
The pilot component is replaced to the NFPA 54 National Fuel Gas Code, with a manometer-and-bubble-soap leak test of the connection before the appliance is returned to service.
The thermocouple, thermopile, igniter, or hood is matched to the existing appliance valve so the flame-proving safety circuit functions as listed — and the pilot flame is aimed to fully envelop the sensor tip.
After the swap the proving-circuit output is re-metered to confirm it holds the valve magnet open — the dropout is only cured when the reading is back in range.
An ambient CO check confirms safe combustion once the new part holds a steady pilot.
Codes cited are the established national standards (NFPA, UL, IRC) that govern this service. The adopted code edition, permit, and inspection requirements vary by city —Prime Chimney verifies them with your local authority having jurisdiction on every job.
Read the proving circuit; confirm it (not the valve) is low.
Source the correct thermocouple/igniter/hood for the valve.
Swap the failed part; re-aim the pilot to the sensor.
Re-read millivolt, leak + CO test, hold-test the pilot.
We've worked on 1,000+ DFW homes over 10+ years. Every job — small sweep or full rebuild — runs the same way: certified technicians, written quotes, photo reports, warranty in writing.
Metered diagnosis — reads the millivolt, not a guess
Replaces the failed part on your existing system
Correct thermocouple/thermopile/igniter for your valve
Proven by releasing the knob — the pilot holds
Family-owned, CSIA-certified, NFPA 211–compliant. We're the team you call when you want it done right the first time — no rotating subcontractors, no upsell pressure, no surprises. Same techs, same trucks, same standard.

The NFPA recommends an annual chimney inspection (Level 1), with sweeping done when buildup reaches 1/8" of creosote. For active wood-burning fireplaces, that's typically once per heating season.
Our chimney inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable via the CSIA member directory at csia.org. We also have NFI specialists for fireplace installations.
Yes — emergency response is available 24/7 (subject to crew availability) for active water leaks, animal trapped in flue, post-fire damage, and storm damage. Same-day in most cases.
Always. We provide a written quote before any work begins, with photos of the issues we found. Final pricing depends on chimney condition and any additional work identified during inspection.
Prime Program is our annual maintenance program at $19.99/month ($240/year). Includes: annual Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency response priority. Cancel anytime, no contract.
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Other services in the Gas & Fireplace category.
Free written quote. Same-week scheduling. 24/7 emergency response when you need it.
Active leak, animal in flue, post-fire damage, or smoke event? Real humans on the line 7 AM to 12 AM every day — replies in under 2 minutes. Tech dispatch within 2 hours during business hours, subject to crew availability after-hours.
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