Chimney Questions, Answered Straight.

A real human answers messages within 2 minutes, 7am to midnight every day — including weekends. We offer same-week scheduling across the DFW Metroplex. For emergencies — active leaks, animals trapped, post-fire damage — a tech is dispatched within 2 hours during business hours.

Yes. We schedule a 1-hour arrival window, not a 4-hour one, and we text you 30 minutes before the technician arrives with their name and photo.

All of the DFW Metroplex — Dallas, Plano, Frisco, McKinney, Fort Worth, Arlington, Irving, Garland, Richardson, Allen, Denton, Southlake and surrounding communities.

The first inspection is free — we come out, look at the chimney, take photos, and give you a written quote with no obligation. A deep diagnostic (Level 2 with video scope) for insurance or real estate is $199.

Always. You get a written, line-item quote with photos of the issues before we lift a tool. If we find something mid-job, we stop and rewrite the quote for your approval.

Yes — jobs over $1,000 qualify for 12-month 0% APR financing through our partner. Soft credit pull, instant decision, no impact to your score from checking.

The NFPA recommends an annual chimney inspection (Level 1), with sweeping done when buildup reaches 1/8" of creosote. For active wood-burning fireplaces, that's typically once per heating season.

Our chimney inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable via the CSIA member directory at csia.org. We also have NFI specialists for fireplace installations.

Prime Program is our annual maintenance program at $19.99/month. It includes an annual Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency response priority. Cancel anytime, no contract.

Creosote is the tar-like residue that wood smoke leaves on your flue walls. It builds in three stages — flaky (Stage 1), hard (Stage 2), and glazed (Stage 3) — and it's highly flammable. A creosote-fueled chimney fire can reach 2,000°F and crack your liner. Regular sweeping is the only way to keep it in check.

Per NFPA 211: Level 1 is a visual check of readily accessible areas (annual). Level 2 adds a video scope of the full flue and is required after a property sale, a fuel/appliance change, or a chimney fire. Level 3 involves opening concealed areas when hidden damage is suspected.

No. We lay drop cloths, seal the hearth, and run a HEPA-filter vacuum the entire time. The goal is to leave your home as clean as we found it — most customers are surprised there's no dust at all.

A standard sweep and Level 1 inspection takes about 45–90 minutes. Repairs vary — a cap install is under an hour, while masonry or liner work can take a day or more. We give you a time estimate in the written quote.

For the inspection and quote, yes — so we can walk you through what we find and you can approve any work. For repeat or membership visits where access is arranged, it's not always required.

You get a written, line-item report with photos of anything we found, a clear recommendation, and a no-obligation quote. There's never pressure — many inspections end with 'everything looks good, see you next year.'

Yes. We service gas fireplaces, log sets, and inserts — pilots, thermocouples, gas valves, burners, and venting. Gas work is handled by trained technicians and every visit includes a carbon-monoxide safety check.

In most cases, yes. We assess your firebox and flue, confirm a sound liner (or install one), and fit a vented or ventless gas log set sized to your fireplace and local code. We'll walk you through the options and trade-offs.

Usually. The most common causes are a worn thermocouple/thermopile, a dirty or failed pilot assembly, or a gas-valve issue — all serviceable. If you smell gas, leave the home and call us (or your gas utility) immediately.

Refractory panels are the heat-resistant panels lining a factory-built firebox. Most manufacturers require replacement once cracks exceed about 1/16" — cracked panels expose the metal shell and framing to heat. We'll tell you honestly whether yours can be repaired or need replacing.

The usual culprits are failed flashing (where the chimney meets the roof), a cracked crown, a missing or rusted cap, or unsealed masonry. We pinpoint the actual entry point rather than guessing — and fix the source, not just the stain.

In North Texas, yes — it's one of the best-value preventive steps. We use a breathable (vapor-permeable) sealer that blocks rain but lets trapped moisture escape, protecting the brick from freeze-thaw spalling. It's not the same as paint, which traps water and causes damage.

White staining (efflorescence) on the brick, flaking or popping brick faces (spalling), a smoky smell when the fireplace is idle, smoke spilling into the room, rust on the cap or firebox, or water/damp around the fireplace. Any of these is worth an inspection.

Yes. Lint-clogged dryer vents are a leading cause of house fires and longer dry times — we clean the full run to the exterior and verify airflow. We also offer air-duct cleaning and sealing for indoor air quality and efficiency.

Yes. Our Level 2 inspection ($199) produces an insurance- and real-estate-grade written report with video-scope footage and photos — exactly what's required after a property transfer or for an insurance claim.

Yes. Workmanship carries a 1-year warranty in writing, and certain materials — like stainless steel liners and caps — carry lifetime manufacturer warranties (transferable to a new owner).

It depends on the cause. Sudden events — chimney fire, lightning, storm or impact damage — are often covered; gradual wear and deferred maintenance usually aren't. Our documented Level 2 report gives you the photos and detail an adjuster needs.

Three things, on every job: method chosen rather than defaulted (we diagnose before we act), documentation you keep (photographed written reports, before/after readings), and honest findings (we sort work into "safe," "monitor," and "act now" and tell you when you don't need something). Premium isn't the logo on the truck — it's the report you could hand to an insurer, a buyer's agent, or a code official and have it hold up.

That's the entire point of how we're built. One craftsmanship standard, one set of tools, one documentation process, one honest-findings discipline — whether the crew is on a 1920s masonry stack in the Northeast or a builder-grade prefab in a Texas suburb. A PCE report carries the same weight in any market because it's built to the same protocol everywhere.

The continental United States — the lower 48 — plus deep local coverage in the four major Texas metros: Dallas–Fort Worth, Austin, San Antonio, and Houston. Our national metro subsites carry the same standard into each market.

Our work is performed by PCE-trained masons and technicians carrying the same certification standard and tooling across the network. The value of a national premium brand is that you're not gambling on whichever local subcontractor was free — you're getting the brand standard, with the documentation to prove it.

Yes, in writing. A premium brand with a full schedule doesn't need to manufacture work. If your system is sound, the report says so; if a smaller fix is the correct one, we recommend the smaller fix. The integrity of the report is the product we're actually selling.

We diagnose first — because the right repair on a correctly-identified problem is the only quote worth giving. You receive a documented scope with the reasoning behind each line, not a number pulled before we know the cause. Where work is genuinely a significant investment (a rebuild, a multi-flue reline), we're candid about that and explain why doing it once correctly beats a recurring patch.

Yes. For urgent situations — a cap or chase cover lost in a storm, a fully blocked flue, a suspected post-fire hazard — we offer same-day securing or a temporary cover so an open flue isn't taking on rain and wildlife, then return to install the permanent solution. Call (682) 226-6257 or reach us in Plano, TX.

Where the work is a permitted, inspectable event — relines, gas cap-offs, structural rebuilds, new builds — our project leads pull the permit and coordinate inspection, then document the result. A permitted, documented job is a clean line on your home's record and exactly what a future buyer's inspector and your insurer will want to see.