Prime Chimney Experts is committed to protecting the privacy and security of our customers and visitors to our website and services. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect

We collect information in the following ways:

• Personal Information – When you schedule a service, request a quote, or communicate with us, we may collect your name, email address, phone number, physical address, and payment details.

• Usage Information – We automatically collect details about how you use our website, such as IP address, browser type, operating system, pages visited, and date/time of your visit.

• Device Information – We may collect details about the device you use, including hardware model, operating system, and mobile network information.

Note: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

We may use your information for:

• Service Delivery – Providing requested services, processing payments, and managing appointments.

• Customer Support – Responding to inquiries, troubleshooting issues, and ensuring customer satisfaction.

• Marketing Communications – With your consent, we may send promotional materials or service offers.

• Improving Services – Analyzing website and service usage to improve customer experience.

• Legal Compliance – Meeting legal requirements, regulations, and official requests.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers – Trusted third-party companies for payment processing, data analysis, email delivery, and marketing support.

• Legal Authorities – When required by law or to protect our rights.

4. Your Privacy Choices

You have the right to manage your personal information:

• Access & Correction – Request access to or correction of your personal details.

• Opt-Out – Unsubscribe from marketing emails by clicking the link in our emails or contacting us directly.

• Cookies – Manage or disable cookies in your browser settings (note: disabling may affect some website functions).

5. Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is 100% secure.

6. Data Retention

We retain information only as long as necessary to:

• Fulfill service obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

Note: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from anyone under this age. If we discover such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on this website. Your continued use of our services after updates means you accept the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Prime Chimney Experts
Dallas, TX, United States
📞 Phone: 682-226-6257
✉️ Email: office@primechimneyexperts.com