Our Process | Prime Chimney Experts

Step 1: Call or Book Online

Reach us at (682) 226-6257 or book through our online scheduling form. We answer the phone Monday-Saturday, 7 AM to 7 PM. Emergency calls (active gas leak, chimney fire, smoke entering the home) are routed to our 24/7 dispatch.

What we’ll ask:

• Your address & ZIP code (so we know the right technician’s territory)
• What you’re seeing or smelling (helps us triage urgency)
• What type of chimney/fireplace (wood, gas, prefab, masonry)
• When you’d like service

Same-week scheduling is standard. Emergencies get same-day service.

Step 2: Arrival & Inspection

Our CSIA-certified technician arrives in a marked vehicle, in uniform, with proper credentials displayed. They:

• Park where you direct, lay down drop cloths inside
• Inspect the chimney top-to-bottom (Level 1 = visual, Level 2 = with HD camera, Level 3 = invasive if needed)
• Document everything with timestamped photos
• Identify what’s safe, what needs attention, and what’s optional

Inspection alone takes 45-90 minutes depending on chimney complexity.

Step 3: Written Quote

Before any repair work begins, you get:

• Written quote with itemized pricing
• Photo documentation of every issue we identified
• Explanation of which items are safety priorities vs. optional
• Timeline for repair (if you authorize)
• Financing options if total is over $750

You’re under no obligation. The quote is yours to take, get other estimates with, or sleep on.

Step 4: Repair Work

Once you authorize the work:

• Materials sourced within 48 hours for most jobs
• Major work scheduled at a convenient time
• Drop cloths protect floors, dust controlled with HEPA vacuum
• Full cleanup after job — you wouldn’t know we were there except for the fix
• Final photo documentation showing completed work

Step 5: Final Review & Warranty

After repair work:

• Final inspection walkthrough with you, on-site
• Photos delivered via email of completed work
• One-year workmanship warranty on all installations
• Manufacturer warranty pass-through on any parts (caps, dampers, liners typically 5-25 year warranties)
• You sign off only after you’re satisfied

Step 6: Follow-up

Within 7 days of any major service, we’ll follow up with:

• A satisfaction call
• Your service record on file for future inspections
• Reminder for next annual inspection (we suggest 12 months)

If you join our Hearth Club ($19.99/month), we schedule your next annual sweep automatically.

That’s it

Six steps from call to completion. Most jobs done in a single visit. No surprises. No hidden fees. Photo evidence at every stage.