Accessibility Statement

1. Our Commitment

Prime Chimney Experts is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We believe that every person who needs heating, cooling, fireplace, chimney, or related home-service information should be able to obtain it from us without unnecessary friction. We are actively working to increase the accessibility and usability of our website and, in doing so, to adhere to many of the available standards and guidelines for the disability and aging communities.

2. Conformance Target: WCAG 2.2 Level AA

We measure ourselves against the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium (W3C). Our target is conformance at Level AA. WCAG defines requirements for designers and developers to improve accessibility for people with disabilities, organized around four principles: perceivable, operable, understandable, and robust.

Level AA conformance under WCAG 2.2 requires, among many other criteria, sufficient color contrast between text and background, descriptive text alternatives for non-text content, full operability with a keyboard, the ability to pause and stop time-based media, predictable navigation, error identification, accessible authentication and target-size accommodations, and compatibility with current and recent assistive technologies.

3. Disclosure About Ongoing Work

Accessibility is a continuous process, not a single project. Despite our efforts, some pages, components, and third-party widgets on this website may not yet fully meet our Level AA target. Where we have identified non-conforming elements, we have placed them in a prioritized remediation backlog and we work through that backlog on a quarterly cadence. We disclose this honestly because we believe partial conformance accompanied by a transparent remediation plan is preferable to a blanket claim of full conformance that the live site may not yet achieve.

4. Audit Cadence

We perform internal accessibility audits at least quarterly. Each audit includes (i) automated scanning with industry-standard tooling such as axe-core and Google Lighthouse, (ii) manual keyboard-only navigation across each major page template, (iii) screen-reader smoke testing using current versions of VoiceOver, NVDA, or JAWS, (iv) color-contrast verification against WCAG 2.2 numerical thresholds, and (v) review of any new third-party widgets or embedded content added since the previous audit. The output of each audit feeds the remediation backlog described in Section 3.

We supplement these internal audits with periodic external reviews performed by an independent accessibility consultant.

5. Features We Have Implemented

• Keyboard Navigation: all interactive elements (menus, buttons, form fields, links, the cookie banner) are reachable and operable with the Tab, Shift+Tab, Enter, Space, and arrow keys. We provide a visible focus indicator on every focusable element.
• Skip Links: a “Skip to main content” link appears at the top of every page so that keyboard and screen-reader users can bypass the navigation.
• Semantic Markup: we use proper HTML landmarks (header, nav, main, footer), heading hierarchy, list elements, and ARIA labels where additional context is necessary.
• Image Alternatives: meaningful images have descriptive alt text; decorative images carry empty alt attributes so screen readers do not announce them.
• Color Contrast: body text, navigation links, button text, and form labels are designed to meet or exceed the 4.5:1 normal-text contrast ratio (3:1 for large text) required by WCAG 2.2 AA.
• Forms: every input has an associated label; error messages are programmatically associated with the field that produced them; required fields are announced to assistive technologies.
• Resizable Text: the layout supports text resizing up to 200% without loss of content or functionality, in line with WCAG 1.4.4.
• Reduced Motion: we respect the user’s prefers-reduced-motion setting; animations and transitions are minimized for users who request reduced motion.
• Mobile and Touch: all interactive targets are sized to meet the WCAG 2.2 minimum target-size criterion (with documented exceptions for inline links), and pinch-to-zoom is enabled.
• Document Accessibility: PDFs and other downloadable documents are progressively being remediated to include proper tags, headings, and bookmarks. Where a non-remediated document is unavoidable, we provide an accessible alternative on request.

6. Compatibility with Assistive Technology

Our website is designed to be compatible with the following assistive technologies and their current and immediately previous major versions:

• VoiceOver on macOS (Safari) and iOS (Safari)
• NVDA on Windows (Firefox, Chrome, Edge)
• JAWS on Windows (Chrome, Edge)
• TalkBack on Android (Chrome)
• Browser-level reading and zoom features in Chrome, Edge, Firefox, and Safari

The website depends on HTML, CSS, and JavaScript. We do not require users to install plug-ins or run technologies that are incompatible with mainstream assistive technologies.

7. Alternative Formats

If you need information on our website in a different format such as accessible PDF, large print, easy read, audio recording, or braille, please contact us using the channels in Section 10. We will work in good faith to provide an accessible alternative within a reasonable time frame, generally not to exceed ten business days for short documents.

8. Third-Party Content and Tools

Our website includes content provided by third parties, including embedded maps, video, chat widgets, scheduling widgets, social-media plugins, and review-platform feeds. We do not have direct control over the underlying code of these third-party services. Where a third-party widget falls short of our accessibility target, we (i) document the gap, (ii) raise the issue with the vendor, (iii) offer an accessible equivalent (for example, a phone number or text-based form instead of a chat widget), and (iv) re-evaluate the relationship at each contract renewal.

9. Known Limitations and Remediation Plan

As of the Effective Date, known limitations include (a) some legacy gallery images that lack descriptive alt text, scheduled for remediation in the current quarter; (b) one third-party scheduling widget whose error messages are not fully announced to all screen readers, with an accessible phone alternative available in the meantime; and (c) a small number of older PDF case studies that have not yet been re-tagged. We add to and update this list quarterly.

10. Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier, please tell us:

By Email: service@primechimneyexperts.com (please include “Accessibility” in the subject line)
By Phone: (214) 555-0300
By Web: https://primechimneyexperts.com/contact/

We try to respond to accessibility feedback within two business days and to propose a resolution within ten business days. If you would like a status update on a specific item in our remediation backlog, please ask.

11. Disclaimer Regarding Ongoing Remediation

This statement reflects our good-faith effort to meet WCAG 2.2 Level AA. Because accessibility work is ongoing and because the web is a constantly changing medium, this statement is not a guarantee of full conformance at every moment. Where any gap exists between our stated goal and the live experience, we ask that you contact us so that we can address the specific barrier you encountered.

12. Formal Approval

This Accessibility Statement was prepared and approved by the leadership of Prime Chimney Experts on May 11, 2026. It will be reviewed and updated at least annually, or sooner if our practices or the underlying guidelines change materially.