Recent Customer Reviews

Christopher L. – Southlake (waterproofing)

Our Southlake home has a 1980s chimney that no one had touched in 15 years. Prime Chimney did a full sweep, Level 2 inspection">Level 2 inspection, crown rebuild, and waterproofing in two days. The lead craftsman was clearly senior. He caught a flashing issue the roofer missed. CSIA and NCSG credentials on the wall of their truck told me what I needed to know. The photo report they delivered after is the most thorough I have seen.

Kevin D. – Southlake (waterproofing)

Lifetime warranty was the deciding factor. We compared three quotes for our Southlake chimney rebuild and Prime Chimney was not the cheapest, but they were the only one offering a written lifetime workmanship warranty backed by their CSIA certification. Two years in, no issues. The mortar joints look as crisp as the day they finished.

Eric F. – Southlake (chimney sweep)

I was nervous because I had been burned before by a sweep company that did $79 specials and tried to upsell us $4,000 of work on the spot. Prime Chimney was the opposite, with fixed pricing, no surprises, and the master craftsman explained which repairs were urgent and which could wait. They tuckpointed our Southlake chimney with Type S mortar and the work looks like it has been there for 50 years.

Tony B. – Southlake (chimney repair)

We had Prime Chimney out to our Southlake home after a Level 2 inspection from another company turned up cracked tiles. Their crew arrived on time, walked us through the camera scan, and showed us exactly where the breaches were. We chose the stainless reline option, work was clean and on schedule, and the documentation packet they left was the kind of thing I wish my HVAC contractor would do. Lifetime warranty on the install gave my husband real peace of mind.

Kevin H. – Southlake (tuckpointing)

The Level 2 camera inspection found a flue tile crack that had been letting CO seep into the master bedroom. We never would have known. Prime Chimney walked us through the relining options, recommended 316 stainless because we burn pellets, and got the work done before our December cold snap. They probably saved a life. Southlake homeowners, get the inspection.

What Customers Say About Us in Southlake

Workmanship

Southlake homeowners consistently call out our master craftsman approach to chimney work. The most common comment is that our work looks like it has been there for 50 years, which is exactly the goal. We use Type S mortar, 304 and 316 stainless components, and copper flashing where appropriate, and we document material grades by manufacturer in every quote. Our CSIA, NCSG, and F.I.R.E. certifications represent thousands of hours of training that show up in finished work.

Communication

Southlake customers tell us the photo and video documentation is what separates Prime Chimney from prior contractors. We deliver a written report after every inspection, and our quotes are line-item with material specifications. No vague masonry-repair-as-needed bids. The scheduler keeps customers informed throughout, and our master craftsmen take time to walk through findings in plain language.

Pricing

Southlake reviews note that we are not the cheapest quote and we are honest about that. Our pricing reflects lifetime workmanship warranty on structural rebuilds and 25-year material warranty on stainless relining. Customers who got $99 specials elsewhere consistently report being upsold to $3,000 to $5,000 of work on the spot; our pricing is the honest version of what that sweep should have been.

Follow-Up

Our warranty is not a marketing line; it is a commitment we honor. Southlake customers report easy follow-up service when issues come up, and we maintain photo records of every job we have done so we can reference original install conditions years later.

Service Area Note

Prime Chimney Experts regularly serves Southlake, TX, with full coverage of residential properties throughout the area. We are familiar with the architectural styles, common chimney configurations, and HOA requirements specific to Southlake, and we maintain photo records of every job for warranty and reference purposes. Southlake sits within our standard service radius with no travel surcharge for routine service.

Recent Southlake Project Snapshots

How We Earn Our Reviews

We earn our reviews by treating every chimney as if it were our own home. Master-craftsman work, written warranty, photo documentation, and follow-up service. We do not chase low-ball pricing because that race ends at sub-$100 sweeps and bait-and-switch upsells. We are the answer for homeowners who want the work done once, done right, and warrantied.

Ready to Add Your Review

For chimney service in Southlake, call ☎ 682-226-6257 to schedule a Level 1 or Level 2 inspection. Lifetime warranty on structural workmanship, CSIA certification, and master-craftsman execution.

—

*Reviewed by the Prime Chimney Experts master craftsman team. CSIA, NCSG, and F.I.R.E. certified. Last reviewed 2026-05-08.*